Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use LeadPulse (the “Software”). By accessing or using our Software, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personal information that you provide when you register an account, such as your name, email address, and organization details.
2. Billing Information: We use Stripe for payment processing. Stripe collects identifying information about the devices that connect to its services and uses this information to operate and improve its services, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
3. Usage Information: We may automatically collect certain information about how you use our Software, including browser type, usage patterns, and feature usage. This information does not include message content, recipient contact information, or uploaded files. This helps us analyze and improve the performance and functionality of the Software.
4. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your interactions with the Software. Cookies are small files stored on your device that help us provide a better user experience.

How We Use Your Information

1. We use the collected information to provide, maintain, and improve our Software's functionality and user experience.
2. We may use your personal information to send you updates, notifications, and other communications related to the Software or your account.
3. We may use aggregated and anonymized data for analytical purposes, to understand user trends, and to enhance the Software's features and performance.

Email Communications

We may use the email address you provide during registration to send you communications related to new features, updates, promotions, and other information about the Software. By using our Software and providing your email address, you consent to receiving such communications. You can opt-out at any time by following the unsubscribe instructions in the emails or by contacting us at support@leadpul.se.

Multi-Tenant Data Isolation

LeadPulse is a multi-tenant platform. Your organization's data — including contacts, messages, and account configurations — is isolated from other organizations using role-based access control and Firestore security rules. Team members within your organization may have access to shared data based on their assigned roles and permissions.

Data Sharing and Disclosure

1. We may share your personal information with trusted third parties who assist us in operating our Software and providing services to you (such as payment processing and analytics). These third parties are contractually bound to handle your information securely and only for the purposes specified by us.
2. We may disclose your information if required by law, or in response to a valid legal request or government investigation.
3. We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. LeadPulse uses industry-standard security practices including encrypted connections (TLS), Firebase Authentication, and Firestore security rules for data access control. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-Party Links and Services

Our Software may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of those services before providing any personal information.

Children's Privacy

Our Software is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Privacy Policy on our website. Your continued use of the Software after any such changes will signify your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at support@leadpul.se.