Frequently Asked Questions

LeadPulse is a multi-channel lead management platform that lets you text, email, and manage leads — all in one place. Connect your Google Voice, Gmail, and other channels to communicate with leads directly from LeadPulse.

Visit my.leadpul.se and create an account with your email. You'll get a 14-day free trial with full access to all features — no credit card required.

After signing up, go to Accounts and click "Add Account." Follow the OAuth prompts to authorize LeadPulse to access your Google Voice or Gmail. Your messages will start syncing automatically.

Yes! LeadPulse is a cross-platform app. You can use it in your web browser on any device, or install the native iOS app for on-the-go access.

LeadPulse offers three paid plans: Starter at $97/month, Growth at $197/month (most popular), and Scale at $397/month. All plans include a 14-day free trial, unlimited users, and AI features included. See our Pricing page for full details.

Yes. Every plan comes with a 14-day free trial and 2,000 AI credits. No credit card required. You can explore the full feature set before committing.

You'll be prompted to choose a plan and enter payment details. If you don't subscribe, your account will be paused until you do.

Absolutely. Upgrade or downgrade at any time from your billing settings. Changes take effect immediately with prorated billing.

Yes — no contracts, no commitments. Cancel from your billing page and you'll retain access through the end of your billing period.

If you're dissatisfied with LeadPulse, please email us at support@leadpul.se and we'll help you out.

LeadPulse currently supports Google Voice (text messaging) and Gmail (email). We're actively expanding to support additional channels like Dialpad, iMessage, and more.

A channel is any connected account — a Google Voice number, Gmail inbox, Dialpad line, etc. Each connection counts as one channel.

Sequences are reusable multi-step message flows — the 'what to send and when.' Campaigns apply a sequence to a group of leads — the 'who and tracking.' You can mix text and email steps in a single sequence.

Yes! LeadPulse supports CSV, Excel, and vCard imports. You can map columns to lead fields during the import process.

All plans use a unified AI credits system. Starter includes 25,000 credits/month, Growth 125,000, and Scale 500,000. Sending a text or email costs 1 credit; AI actions cost 1–10 credits depending on the action. Note that your underlying channel (e.g., Google Voice) may have its own sending limits.

All plans include unlimited team users. No per-seat fees, no per-user add-ons.

No. AI works out of the box — no API keys, no configuration, no prompt engineering. It learns from your conversation history automatically.

LeadPulse AI drafts replies in your tone, generates subject lines, suggests one-tap quick replies, scores every lead by engagement, summarizes lead history, writes your Morning Brief each day, and analyzes campaign performance every night.

LeadPulse uses Google's Gemini 1.5 Flash for reply drafting, lead insights, and summaries. We chose it for its speed, quality, and cost efficiency — so we can include AI in every plan instead of billing it separately.

Every action costs credits: sending a message (1), generating a subject line (1), quick replies (2), drafting a reply (3), lead insights (5), Morning Brief (10/day, cached). Credits reset monthly on your billing date.

AI actions pause until your next reset. You can upgrade at any time for an instant top-up, or keep using LeadPulse's core messaging features.

No. Your prompts and lead data are never used to train external models. Every AI call is ephemeral — data is sent for that single request and discarded.

You don't need to — AI features are opt-in. If you never click "Draft Reply" or view the Morning Brief, you never spend AI credits.

No. Using LeadPulse for telemarketing, spamming, or sending unsolicited messages is a direct violation of our Terms of Use. LeadPulse should only be used to communicate with people who expect and want to receive your messages.

Yes. LeadPulse uses Firebase with enterprise-grade security, encrypted connections, and multi-tenant data isolation. We never share your lead data or message content with third parties. See our Privacy Policy for details.

You are responsible for compliance with laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international regulations governing automated messaging. See our Terms of Use for more.

Check the Accounts page to verify your account status. If the status shows "Auth Required," you'll need to re-authorize. If messages still aren't syncing, check our Troubleshooting Guide or email support@leadpul.se.

Email us at support@leadpul.se — we're happy to help!